bring&hol (Drop-off & Collect): The keys and vehicle documents of a car waiting to be repaired or serviced are deposited in the service deposit facility, together with the job order, and are stored there securely until they are withdrawn by garage personnel. For his or her own security, the customer receives a printed receipt. The whole process is logged on the company’s computer system. In this way, any deposit or withdrawal can still be traced several weeks later. When the customer is ready to collect the car, a personal security code is entered to receive the keys. At the same time, the customer’s card can be debited for the invoiced amount. Simplicity itself...